Frequently Asked Questions
Everything you need to know about shopping at Klei Merch Shop
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific exchange-only conditions.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically produced?
Yes, at Klei Merch Shop, we prioritize ethical manufacturing. Our partner factories are certified for fair labor practices and safe working conditions, and we use organic or recycled materials whenever possible.
Can I track my package once it has shipped?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.