Returns & Exchanges
At Klei Merch Shop, we want you to love your new gear; if you are not completely satisfied, you can return your unworn apparel within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the request process and securely tape it to your package.
Drop Off Package
Take your package to the nearest authorized shipping carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing